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How do you test an AI chatbot feature when its answers are different every time?

Asked 2026-10-05Viewed 90 times0 answers
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Our product team added an AI assistant that answers customer questions using a large language model. My usual approach of an exact expected result doesn't work, because the same question gets a slightly different answer each time. How do QA teams test features like this?

asked 2026-10-05

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